“You know something about computers…”

I hear those dread words too often from friends and family. Despite my personal crusade to convert the world to UNIX — “Friends don’t let their friends run Winduhs” (TM) — the call is invariably a plea to rescue some dire Redmond-infected platform from oblivion.

And so it was that the door bell rang a couple of days ago. On the door step stoop a neighbour clutching an over-sized (if you sat in the middle of the keyboard, you probably could get the advertised 5.1 surround sound), top-of-the-range, Blu-ray-equiped, totally-plastic, ACER aircraft carrier. In fact, it was the very same laptop I helped setup a few months ago. And what a good thing it was that I’d taken the time to burn the three recovery DVDs, because some rascal had set a password on the internal SATA boot drive!

Once a password is set on a SATA drive, you’re hosed if you don’t know it. I phoned up ACER, who were very nice and picked up the call immediately. However, they such situations are outside of warranty, and that it would cost £50 plus the cost of a new drive to fix the machine. Googling around, I discovered HDD Unlock, which claims to be freeware. I moved the drive into a USB/SATA enclosure, but quickly discovered that HDD Unlock only works on directly attached IDE and SATA drives.

Dusting off a old XP machine that hadn’t been booted in years, I attached the drive and “Hey presto!” HDD Unlock said it could unlock the drive … for a fee. Normally, I take exception to those that take advantage of others in dire straits, but it seemed like a good deal: £16 to unlock a 320GB drive (the bigger the drive, the more you pay). Being a top-of-the-range computer, it had a pretty decent hard drive (WD3200BJKT), which would have cost around £60 to replace.

One PayPal transaction and 90 minutes later (the bigger the drive, the longer it takes), the drive was unlocked, and I was able to reinstall it in the ACER monster and complete a full factory fresh install from the media I’d previoiusly created. I only record this here, because you may know of someone in a similar situation, or you may be in such a situation, and if you’re in a situation like that …

Low latency computing with Solaris and DTrace

Over the past couple of years I’ve helped a number of financial institutions identify and eliminate or significantly reduce sources of latency and jitter in their systems. In the city there’s currently something akin to an arms race, as banks seek to gain a competitive edge by shaving microseconds off transaction times. It’s all about beating the competition to make the right trade at the right price. A saving of one millisecond can be worth millions in profit. And the regulatory bodies need to be able to keep up with this new low latency world too.

Code path length is only part of the picture (although an important one). However, processor architectures with challenging single thread performance (such as Sun’s T-series systems) are still able to offer competitive advantage in scenarios where quick access to CPU resource is a bigger factor. Your mileage will vary.

When it comes to jitter I’ve seen a fair amount of naivety. Just because I have 32 cores in a system doesn’t mean I won’t see issues such as preemption, interrupt pinning, thundering herds and thread migration. Thankfully, DTrace provides the kind of observability I need to identify and quantify such issues, and Solaris often has the features needed to ameliorate them, often without the need to change application code.

I generally find that there is a lot of “low hanging fruit”, and am often able to demonstrate a dramatic reduction in jitter and absolute latency in a short amount of time. You may have seen some pretty big claims for DTrace, but in my experience it is hard to over-hype what can be achieved. It’s not just about shaving milliseconds of transaction times, but about reducing the amount of hardware that needs to be thrown at the problem.

DTrace for dummies – Complexity

DTrace is many things to many people. To me it is a tool for engaging with complexity. Sure there’s an important place for the DTrace Toolkit, advanced OpenStorage analytics, Chime and other wonderful technologies built on DTrace (most of which don’t even come close to exposing the user to the more low-level cranium challenging detail), but for me DTrace remains “The One True Tool” (as slashdot reviewer) and the means by which I can ask an arbitrary question and get an instant answer.

When presenting DTrace to a new audience, I see my primary goal as creating desire. Nothing worth having comes easily. Getting to grips with DTrace involves a steep learning curve. Before exposing candidates to potentially overwhelming detail, I need to show them why the gain is going to be worth the pain. It’s also useful to underline some seeds of self doubt and insecurity, to establish my authority as the teacher they can trust. So I generally start by talking about complexity.

All I’m going to blog here is one of my favourite complexity stories. It is best done live, with lots of stuff scrolling up a green screen, and plenty of theatrical flare. However, for the purpose of this post I’ve done the UNIX thing and used a pipe into the wc(1) command. I’m sorry if it loses something in the telling, but the base data is still interesting.

I usually start by talking about how complexity has increased during my time at Sun. In the good old days when we all programmed in C it was possible for one person to have a handle on the whole system. But today’s world is very different. In a bid to connect with the old timers, we start talking about “Hello World!”. I then show how good the truss(1) utility is at exposing some of the implementation detail.

We then move on to a Java implementation. The code looks similar, and it is functionally equivalent. Although both the C and Java versions complete in far less then a second, even the casual observer can see that the Java variant is slower. I then start digging deeper with truss(1). First, we compare just the number of system calls, then the number of inter-library function calls, the lastly, the number of intra-library function calls.

This post is really just the raw data, simply to underline the point that todays software environments are a lot more complex than we often give them credit for; and secondly, that we need a new generation of tools to engage with this level of complexity. For added fun, I’ve added Perl and Python data to the mix. Enjoy!

The Code

opensolaris$ head -10 hello.c hello.pl hello.py hello.java
==> hello.c < ==
#include 
int
main(int argc, char *argv[])
{
    (void) printf("Hello World!n");
}
==> hello.pl < ==
#!/usr/bin/perl
print "Hello World!n";
==> hello.py < ==
#!/usr/bin/python
print "Hello World!"
==> hello.java < ==
public class hello {
    public static void main(String args[]) {
        System.out.println("Hello World!");
    }
}

It works!

opensolaris$ ./hello
Hello World!
opensolaris$ ./hello.pl
Hello World!
opensolaris$ ./hello.py
Hello World!
opensolaris$ java hello
Hello World!

Sycalls

opensolaris$ truss ./hello 2>&1 | wc -l
33
opensolaris$ truss ./hello.pl 2>&1 | wc -l
118
opensolaris$ truss ./hello.py 2>&1 | wc -l
660
opensolaris$ truss java hello 2>&1 | wc -l
2209

Inter-library calls

opensolaris$ truss -t!all -u : ./hello 2>&1 | wc -l
9
opensolaris$ truss -t!all -u : ./hello.pl 2>&1 | wc -l
232
opensolaris$ truss -t!all -u : ./hello.py 2>&1 | wc -l
31578
opensolaris$ truss -t!all -u : java hello 2>&1 | wc -l
12055

Note: these numbers need to be divided by two (see the raw output for why).

Intra-library calls

opensolaris$ truss -t!all -u :: ./hello 2>&1 | wc -l
329
opensolaris$ truss -t!all -u :: ./hello.pl 2>&1 | wc -l
10337
opensolaris$ truss -t!all -u :: ./hello.py 2>&1 | wc -l
548908
opensolaris$ truss -t!all -u :: java hello 2>&1 | wc -l
4142645

Note: these numbers also need to be divided by two (see above).

Context

opensolaris$ uname -a
SunOS opensolaris 5.11 snv_111b i86pc i386 i86pc Solaris

Conclusion

Of course the above gives no indication of how long each experiment took. Yes, I could have wrapped the experiment with ptime(1), but I’ll leave that as an exercise for the reader. When I use this illustration with a live audience, it’s generally sufficient to allow the longest case to continue to scroll up the screen for the rest of the presentation.

At this point, I generally move on. Usually, I say some kind words about high level languages, abstraction, code reuse etc. I am not out to knock Java. That’s not the point. The point is complexity. I then move on to how DTrace can help us to engage with complexity. I’d do that here, but I hope that I’ll continue to be asked to speak on the subject, and I don’t want to give it all away here, just now.

Continue reading

About

My employement at Sun will end on September 30th, 2009. This was my choice (I was made an offer I simply couldn’t refuse). I am currently exploring future employment options, and am open to offers and suggestions. I see this and recent posts to my blog as a legitimate way to “set out my stall”. The remainder of this post is background copied from materials supporting my recent promotion…

Who

Hi, my name is Phil Harman and I’m a Senior Staff Engineer and Principal Field Technologist (PFT) attached to the Systems Practice in Sun UK. I joined Sun in February 1989, and have been an OS Ambassador for most of the intervening years. When
I joined the Systems Practice in November 2007, I also became a Technical Systems (TS) Ambassador.

Solaris, holistic systems performance and extreme multithreading are my long term interests and areas of expertise. After about 5 years in the UK Performance Centre, and a spell in the Products and Technologies Specialists Group (a forerunner of the Systems Practice), I spent four years in Performance and Availability Engineering (PAE), before moving on to the Solaris Kernel Performance Group.

It’s official: I’m an inventor, and I have the patent to prove it! I’m also co-architect of the OpenSolaris
project libMicro, and consequently became originator of the slogan: “If Linux is faster, it’s a Solaris bug!”.

How

I have a reputation for being a passionate evangelist for Sun technology. I joined the company because I was nuts about UNIX and impressed with SPARC (I still am both). I hate FUD and shallow “me too” marketing. I love the moral high ground, and believe our customers deserve the truth, not wishful thinking. I believe Sun can and does make a difference, and that our disruptive technologies delivers real business value (in 20 years I have been involved in many such examples).

My holistic approach to systems performance means that I am also a “people person”. I detest dehumanising business practices. “I am not a number”, so if you [just] “want information”, “you won’t get it!”. I like to get up close and personal with my customers, to see the whites in their eyes, because like House MD, I know that “people lie”.

Where

I live and work in North Wales, in the UK. Over the past few years I seem to have spent more time in Menlo Park, California offices than in my designated office in Sale, Cheshire. When I’m not working from home, I am often on site with customers (generally in London … it’s only a 2.5 hour journey, and I can work on the train).

If you need to contact me Namefinder is your friend (if you’re a Sun employee, but only until the end of this month). Email is generally best, but in emergencies I’m usually near my mobile phone. My private email address is phil.harman@gmail.com.

What

I talk a lot. If you need a Sun technology pitch, then I’m your man! I’m most at home with Solaris, SPARC, CMT, holistic systems performance and multithreading, but I take an active interest in other areas of Sun innovation. However, I prefer to speak about what I know in depth because I think people want to hear from speakers with authority, integrity and passion. I don’t take myself too seriously, but I will only use my own slide deck, thankyou!

I take on a lot of performance work. This could be a proof of concept, or perhaps rolling up my sleeves to deal with some melt-down escalation or other. I am very data driven, and have many tricks up my sleeve for obtaining it by hook or by crook. In my various roles in the field and in engineering, on job rotations and through the ambassador programme, as an international conference speaker and with many customers internaqtionally, I have built a broad network of useful contacts among whom I often function a rabble rouser or dating agency.

Until recently I was spending a lot of time (generally oncee per week, for the last couple of years) explaining the CMT value proposition to customers who didn’t quite get it, sometimes with major repercussions. Within the last year I have spent quite a lot of time (sic) reducing latency and jitter in realtime trading systems, and inincreasing throughput on large backend systems.

As part of the UK Systems Practice, my primary focus was on leveraging systems sales. As such I tended not to take on chargeable work (the ROI didn’t add up, and I’d rather be out selling Sun technology elsewhere). However, I did see myself as an SMI citizen first and foremost (I grew up during the golden days of Sun’s “can do” ethos, in McNeally’s “to ask permission is to seek denial” culture).

Going out on a high note

Yes, I know it’s hardly fair (posting so many entries in such a short time), but I don’t think I’ve ever made it into the “Popular Blogs” roll of honour before. Last time I looked I was 13th, with gazillions of hits. How nice to go out on a high note!

Twenty years at Sun

Photo credit: Milton Stephenson.

Here I am, receiving my 20 years award from Brian Hackett at the (very) last UK Systems Practice team meeting in London on May 15th. I chose the Bose iPod dock thingy as my gift, and am really pleased with it. The little pin thingy is quite cute too, but the certificate signed my MLP is another matter entirely!

The bulk of the preceding posts are taken from an internal site I put together as part of my (successful) application to become a Principal Field Technologist. The material highlights some of the fun stuff I’ve done at Sun over twenty years, but it’s just too much detail to include in a CV/resume :)

Lakeland Holistic Performance Workshop

Convinced of the need for more people who share my holistic view of systems performance (not simply people who know some DTrace syntax), last year I organised an autumn mentoring workshop in the Lake District for a dozen hand-picked folk from Sun UK. I hope to do the same again soon, so if you are interested please send me an email introducing yourself and explaining why you think you qualify.

SUPerG, Oracle World, Sun Tech Days, JavaU, CEC, Developer Days, OSUGs, etc

Since my initial “baptism of fire” at the Sun UK User Group / UKUUG meeting all those years ago (see below) I have really gotten into this presenting thing, and to audiences both large and small, internal and external. Here’s some of my more outrageously well received subject matter …

  • Solaris: where innovation happens (my current pitch – see above)
  • Solaris: greater than the sum of its parts
  • DTrace for Dummies (a comedy double act with Jon Haslam)
  • libMicro: we scare because we care
  • A Brief History of Threads (underlining Sun’s leadership in multithreading)
  • Solaris 7: sixty-four reasons to upgrade (that’s bits, stupid!)

Almost an author

My name has made it into a number of books, but has yet to make it onto the front cover. In addition to directing the photo shoot for the covers of the second edition of Solaris Internals (that T2000 prototype was never the same again), and of Solaris Performance and Tools (DTrace is child’s play, even Jon Haslam can do it), I also merited a special mention for contributions to the chapter on the Solaris process model.

To my shame, I have, at times, referred some of my more truculent customers to the “acknowledgments” sections of these, and of Cockcroft’s Sun Performance Tuning (second edition), with a cursory “I taught them all they know, so shut up, and do as I say!” This always has the desired effect (some have even asked me to sign their copy, and if you can find one I haven’t signed, it is worth a fortune)!

The book I don’t tend to mention is boohoo – a dot.com story from concept to catastrophe where I am erroneously credited with the sale of an E10K. My actual advice was “fix your code, because as it is, it won’t scale on an E10K” (but even that wasn’t enough to save them from disaster).